How to Use Danzeira

How to find and buy tickets

Browse upcoming events on the events page. Choose your ticket type and quantity on the event page, then complete checkout. You can buy with or without a Danzeira account — we will email your tickets either way.

How to hide myself from Who’s Going

Some events show a public Who’s Going list. With an account, turn off Show me on Who’s Going lists in Privacy Settings. Guests can opt out for that purchase at checkout. Organizers can still see your tickets for check-in and support.

Dancer profile and privacy

Set up your dancer identity (photo, display name, handle, dance styles, and bio) in Dancer Profile. Control who can find you and how you appear on event pages in Privacy Settings.

Activate your profile to appear in the dancer directory. A public profile is visible to everyone; turn off Public Profile to limit details to friends.

How to add friends

Visit another dancer’s profile and send a friend request, or open Friends to manage requests and connections. Friends may see more on your profile and are highlighted on Who’s Going when you both attend the same event.

What fees do I pay?

Paid tickets include a booking fee at checkout (5% of the ticket total after any promo discount, minimum 0.50 in the event’s currency). Free tickets have no fee. The full breakdown is shown before you pay. See Pricing for more detail.

Early-bird pricing and promo codes

Some events sell tickets in pricing tiers (for example early bird, then standard) or open sales on a schedule. The event page shows the current price and what’s coming next.

If the organizer shared a promo code, enter it on the checkout page before you pay. Discounts apply to eligible tickets only; the order summary updates before payment.

Why do I need to choose Leader or Follower?

Some events balance partner roles on the dance floor — for example, to avoid too many leaders or followers. If your ticket type asks for a role, pick the one you will dance as that night. Not every ticket requires a role; when it is optional, you can leave it unset.

How to access tickets without an account

After purchase, check your confirmation email for your order reference. Use Find My Tickets with that reference and the email you used at checkout.

Signed in? Open My Tickets from the menu to see everything in one place.

I bought as a guest — can I link tickets to my account?

Yes. Create an account or sign in using the same email address you used at checkout. Danzeira automatically links your past guest orders to your account.

I didn’t receive my confirmation email

Check your spam or promotions folder first. Make sure you entered the correct email at checkout.

You can still access your tickets with Find My Tickets using your order reference and checkout email. If you are still stuck, email [email protected].

My checkout timed out — what happened?

When you start checkout, your tickets are reserved for 10 minutes while you complete payment. If the timer runs out, the reservation is released and those tickets go back on sale. Return to the event page and start again — availability is not guaranteed until you complete checkout.

Sold out — how does the waitlist work?

When a ticket type is fully sold, you may see an option to join the waitlist (sign in required). If a spot opens — for example when someone’s unpaid order expires or a ticket is refunded — Danzeira may automatically offer the next place on the waitlist a chance to buy. Waitlist placement does not guarantee a ticket.

Tickets for someone else at checkout

You can enter a separate name and email for each ticket holder at checkout. Each holder receives their own ticket email with QR code when addresses are provided. The buyer still receives the order confirmation.

Weekly what’s on email

In Account Settings, turn on Email me a weekly what’s on digest for a Monday roundup of events near your home area, filtered by your dance styles when set. You need a home location saved in the same settings page.

Sign in with a passkey

For passwordless sign-in, open Security and add a passkey (Face ID, Touch ID, or your device PIN, depending on your browser). Passkeys stay active when you change your password.

How to add a ticket to your phone wallet

Open your ticket page after purchase. If Google Wallet is available for your event, tap Add to Google Wallet on the ticket. The pass includes your QR code — show it at the door for check-in.

How to get a refund

Refunds are issued by the event organizer, not Danzeira directly. Contact the organizer for your event — they can refund eligible tickets from their event dashboard. Booking fees are not refunded. See our Pricing page for fee details.

What happens if an event is cancelled?

If an event is cancelled, we email everyone with tickets. Your passes are no longer valid for entry. Refunds are handled by the organizer — contact them directly if you have questions. Danzeira does not automatically refund cancelled events unless required by law.

How to become an organizer

Sign up as an organizer or apply from your profile settings. Every organizer account is reviewed before you can publish — usually within 24–48 hours. You will get an email when you are approved.

What does Danzeira cost organizers?

Nothing to list events or sell tickets — you keep 100% of the ticket price. Buyers pay a booking fee on paid online tickets (shown at checkout). Free events and free ticket types have no booking fee. See Pricing for details.

How to create and publish an event

After approval, create an event from My Events to add details and ticket types. Danzeira guides you through a launch checklist — connect payouts, review your event, then publish.

When you are ready, open My Events in the nav and use Create to start a new event.

How do leader/follower ratio limits work?

When editing a ticket type, you can enable role balancing and set a maximum difference between leaders and followers (for example, no more than 3 more leaders than followers). Buyers choose their role at checkout; sales stop for a role once the limit would be exceeded.

Leave role balancing off if your event does not need it — manual door sales can still record a role when useful.

How to connect Stripe and get paid

After approval, open Settings and Payouts in your account to complete Stripe Connect onboarding. Ticket sales are paid out to your connected account; Danzeira collects a booking fee from buyers at checkout. You must connect payouts before you can publish paid events.

Can I run a free event?

Yes. Set a ticket type price to zero — there is no booking fee on free tickets. You can publish and sell free tickets without connecting Stripe. Paid ticket types require Stripe payouts before you can set a price above zero.

How to duplicate an event

Open your event dashboard, go to the Settings tab, and choose Duplicate. Danzeira copies the event as a new draft with the same details and ticket types — update the date, then publish when ready.

Recurring events and series links

When you run the same event on a schedule, you can link occurrences as a series from the event dashboard. Danzeira provides a stable /series/your-slug link that always sends visitors to the next upcoming date in the series.

Pricing tiers and scheduled sales

When editing a ticket type, add pricing tiers (name, price, capacity, and optional sales start time) instead of a single fixed price. Buyers see the active tier on the event page; the next tier opens automatically when you schedule it or when the current tier sells out.

Promo codes

From your event dashboard, open Promo Codes to create percentage or fixed discounts, set usage limits, and restrict codes to specific ticket types. Share the code with your audience; buyers enter it at checkout.

Invite managers and volunteers

On the event Settings tab, invite helpers by email. Managers can help run most of the event; Volunteers can check in guests and sell manual tickets at the door. Invitees accept from the link in their email.

Announcements to ticket holders

Use Messages in your event dashboard to email everyone who already has tickets, or turn on ongoing announcements so future buyers receive the same update automatically after they purchase.

Message buyers after purchase

When editing an event, add an optional Purchase message (for example door time, dress code, or parking). It appears on the order confirmation and ticket emails for that event.

How to cancel an event

Open your event dashboard, go to the Settings tab, and choose Cancel Event. You can notify all ticket holders and optionally refund Stripe-paid tickets in one step. Booking fees are not refunded. Cash, card, and complimentary tickets are not refunded online.

How to sell tickets at the door

From your event dashboard, open the Tickets tab and choose Issue Manual Tickets to sell cash, card, or complimentary tickets on the spot. Tickets are issued immediately — no Stripe checkout required for the buyer. Useful for walk-ins and comp lists.

How to export or print my attendee list

From your event dashboard, open the Attendees tab and use Export CSV or Print List for a paper list at the door. The attendee table also shows payment method, role, and check-in-friendly ticket codes.

How to check in attendees

On event day, open Check-in from your event dashboard. Scan each attendee’s QR code (from their ticket email or Danzeira account) or search by name. Checked-in tickets are marked so you do not admit the same pass twice.